Privacy Policy Statement

At thalorineva, we value your privacy and take our data protection obligations seriously. This policy explains how we collect, use, and safeguard information you share when you use our website.

Information We Collect

We gather only the information necessary to offer our services or respond to your enquiries. This includes details you provide as well as technical information.

• Personal information you submit (such as your name and contact details) through forms or email communication with us.
• Details about your enquiry, preferences, or responses during consultations, collected only for service delivery.
• Technical information (such as your browser type or device) gathered automatically through standard analytics tools.
• Cookie and tracking data in accordance with our cookie policy, which helps us improve your website experience.

How We Use Your Data

We process your information solely for legitimate purposes related to providing and improving our advisory services, maintaining security, and communicating effectively.

• Responding to your service requests, consultation bookings, and other communications.
• Providing relevant recommendations based on the information you share during discussions or form submissions.
• Improving our website and client experience through analytics and technical feedback.
• Meeting our legal, regulatory, and security obligations as required by Australian law.

Legal Basis for Processing

We comply with the Australian Privacy Act and process data under lawful grounds such as consent or legitimate interest.

We process your personal information where there is a clear purpose—responding to requests, service fulfilment, business operations, or where the law requires. Your information is never sold or shared unnecessarily.

Sharing Information

Your data is only shared as necessary to provide requested services or comply with lawful obligations.

• Trusted service providers (such as IT support) who help us operate and maintain our website under strict confidentiality agreements.
• Regulatory or legal bodies, if required to meet obligations or resolve disputes.
• We never sell personal information and do not share data beyond the scope required for service delivery.

Data Security

We use commercially reasonable measures to safeguard your data against unauthorised access, accidental loss, or misuse. This includes physical, technical, and administrative safeguards. While no system is entirely immune to breaches, our team regularly reviews security procedures and provides prompt responses to potential issues. By using industry-standard practices, we help ensure that your privacy is protected as much as possible.

Your Rights

You have control over your personal data and can request access, updates, or deletion when appropriate.

• Request access to the personal information we hold about you.
• Update or correct your details at any time by contacting us directly.
• Request erasure of your data, subject to regulatory or legal retention requirements.
• Lodge a privacy complaint or withdraw consent at any stage if you believe your rights are not respected.

Cookies Policy

We use cookies to improve website functionality and your experience. Please read our full cookie policy to review your options or manage settings.

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Contact us

For privacy-related enquiries or requests, please contact us using the information below. We respond to requests promptly and transparently.

Policy Changes Notice

We reserve the right to modify this privacy policy at any time. Updates will be posted here and dated accordingly.